The Housing Authority of the City of Pasco and Franklin County (HACPFC) offers a grievance process mandated and approved by the U. S. Department of Housing and Urban Development (HUD). The process ensures the review of complaints or disputes that may have an adverse effect on applicants and tenants.
Applicants or Tenants may use the grievance process to dispute actions including, but not limited to:
- Application denial
- Rent Change
- Maintenance charge(s)
- Denial of transfer request
- Denial of reasonable accommodation request
- Lease termination
Disputes not covered under the grievance process:
- Tenant-to-tenant disputes
- Applicant/tenant disputes with HACPFC policies
Policy
ACOP – Chapter 4 – Grievances and Appeals
Hearing Request Form / Solicitud de Audiencia