This information is for tenants in properties owned and managed by the Housing Authority of the City of Pasco and Franklin County (HACPFC) ONLY. Housing Choice Voucher (HCV) participants should contact their landlord or property manager for any maintenance issues.

According to the tenant lease, Section 11(I)(4):

I. Maintenance/Damages
4. Tenant shall promptly report any breakage, damage, infestation, mold or needed repairs and any unsafe or unsanitary conditions in the premises, common areas and grounds which may lead to damage or injury to HACPFC’s Maintenance Office at (509) 545-2234 during regular business hours of Monday-Thursday from 7:30 a.m. – 6:00 p.m. If any such issues occur outside of regular business hours or on HACPFC holidays, please call (509) 539-4787.

Spanish speaking tenants may call in work order requests to HACPFC’s administration office during regular business hours (Monday-Thursday from 7:30 a.m. – 6:00 p.m.) at (509) 547-3581. If any such issues occur outside of regular business hours or on HACPFC holidays, please call the maintenance after-hours emergency number at (509) 539-4787.

Examples of an after-hours emergency:

  • Plugged toilet (if there is only one toilet in the unit)
  • Water heater leak
  • Ceiling leak
  • Broken window (with broken glass present)
  • No heat (during colder outdoor temperatures)
  • Electrical hazard
  • Inoperable smoke detectors
  • Tenant locked out unit
  • Inoperable lock and/or broken entry door

Maintenance charges are made in cases of tenant-caused damage only. Tenant will not be charged for repairs due to normal wear-and-tear.

Tenants shall not build on, or make changes to, the interior or exterior of the unit. Changes include, but are not limited to: paint, wallpaper, locks, shelves, satellite dishes, fences, etc. If a tenant has questions about this requirement, they should contact their Program Administrator.


The health and safety of our tenants is important to us. Our staff completes bi-annual inspections to maintain units and surrounding development properties in good condition for tenants today and in the future. Tenants may receive notification of additional inspections required by other agencies, such as the Department of Housing and Urban Development (HUD).  If any inspection results in needed repairs, HACPFC’s maintenance staff will make them. If any inspection finds that the deficient item(s) is a result of tenant inattention or neglect, the tenant will be notified by the Inspector or their Program Administrator and advised on how to remedy the situation.