Maintenance and Inspections
This information is for tenants in properties owned and managed by the Housing Authority of the City of Pasco and Franklin County (HACPFC) ONLY. Housing Choice Voucher (HCV) participants should contact their landlord or property manager for any maintenance issues.
Tenants in Affordable Apartments and Highland Park Homes shall promptly report any breakage, damage, infestation, mold or needed repairs and any unsafe or unsanitary conditions in the premises, common areas and grounds which may lead to damage or injury to HACPFC’s Maintenance Office at (509) 545-2234 during regular business hours of Monday-Thursday from 7:30 a.m. – 6:00 p.m. If any such issues occur outside of regular business hours or on HACPFC holidays, please call (509) 539-4787.
Spanish speaking tenants may call in work order requests to HACPFC’s administration office during regular business hours (Monday-Thursday from 7:30 a.m. – 6:00 p.m.) at (509) 547-3581. If any such issues occur outside of regular business hours or on HACPFC holidays, please call the maintenance after-hours emergency number at (509) 539-4787.
Examples of an after-hours emergency:
- Plugged toilet (if there is only one toilet in the unit)
- Water heater leak
- Ceiling leak
- Broken window (with broken glass present)
- No heat (during colder outdoor temperatures)
- Electrical hazard
- Inoperable smoke detectors
- Tenant locked out unit
- Inoperable lock and/or broken entry door
Maintenance charges are made in cases of tenant-caused damage only. Tenant will not be charged for repairs due to normal wear-and-tear.
Tenants shall not build on, or make changes to, the interior or exterior of the unit. Changes include, but are not limited to: paint, wallpaper, locks, shelves, satellite dishes, fences, etc. If a tenant has questions about this requirement, they should contact their Program Administrator.